About Us
Advance Insurance began life in 1989 as a simple High Street broker, providing over the counter and over the phone insurance quotations and policies. In those days computer quote systems were a new technology, there was no internet and documents were usually sent by post of fax.
Our core values were (and remain today) professional, efficient and courteous service backed up by quality policies from name brand insurers.
As time moved on so did technology, our systems became cloud based and documents could be emailed. We made sure to stay at the forefront of any new tech to ensure we were always offering the best services to our customers. This also allowed us to offer our services and policies not just to customers, but to other insurance brokers as well.
In this day and age where people are force fed the idea that cheapest is best, we remain with our more old fashioned belief that you get what you pay for. Although true that buying a policy from an insurance intermediary may be slightly more expensive, our customers get so much more for their extra money. Unlike direct or online insurers we offer a personal service from our small team of highly experienced advisers, rather than from faceless (often off-shore) call centre staff reading from a script. Our care, dedication and professional service has ensured that many of our clients have been with us since we first opened in 1989 and have brought their family and friends to us.
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Additionally, our ethos of carefully selecting name brand insurer partners such as AXA, Aviva, Zurich, Allianz & Royal Sun Alliance (to name just a few) ensures that claims are handled quickly, efficiently and with the minimum of stress for our customers. This is of course backed up by our own help and advice where required.
We are of course fully regulated by the Financial Conduct authority and fully embrace all Regulations. In particular, the Treating Customers Fairly regulation is core to our business, as are the FCA's basic principles of Integrity, Honesty, Skill, Care, Diligence and putting our Customers interest ahead of our own.
Brian Collis
Advance Schemes Limited